Shipping FAQ

How long will it take for my shipment to arrive?

Our roastery and production facility operates Monday-Friday, with the exception of public holidays. Canada wide orders placed before 3pm EST are shipped the following business day, orders placed after 3pm are shipped within 2 business days. 

Orders shipping to the US are typically shipped within 2 business days. 

Below are the estimated number of business days for delivery by region once the order has been shipped:

Ontario + Quebec – 1-2 Days
Manitoba, New Brunswick, Nova Scotia + Prince Edward Island – 3 Days
British Columbia, Alberta, Saskatchewan + Newfoundland – 5 Days 
Northwest Territories, Yukon + Nunavut – 5+ days
Remote addresses / PO Boxes are delivered by Canada Post and may require an additional 1-2 business days.
Metropolitan U.S. areas – 2-3 Days
Rural U.S. areas – 4 Days

*not guaranteed. These are estimates based on average shipping times. It is possible for orders to arrive earlier or later due to a variety of factors.

Sale orders

Online customers should expect a 3-4 day shipping delay in addition to normal ship times below due to high volumes. Please note public holidays may extend these times. All online orders during the sale are final. Offer cannot be applied to previous purchases. We are unable to cancel or modify orders once submitted.

Ordering to a business or commercial address

If shipping to a business address please add the business name in the shipping address. 

Who are your shipping providers?

Our default mail courier for standard shipping is Canada Post, UPS Ground. Orders may be shipped with Canada Post and UPS (US shipping only).

For quick and easy service, we automatically select the best provider for you based on the address entered at checkout. In certain circumstances, deliveries may be delivered by Canada Post or UPS regardless of the method selected at checkout. This can include orders shipping to PO boxes, particular rural addresses and other unique circumstances.

How much does shipping cost?

We offer free shipping in Canada and the United States for orders over $55 CAD. Shipping is calculated at checkout. We offer worldwide shipping for all orders, shipping calculated at checkout. 

Can I make an order online and pick it up in person?

Unfortunately, we do not offer pickup for online orders at this time, but you can shop in person at any of our supported cafes! Try visiting our cafe locations for retail purchases such as coffee bags, brewing equipment and merchandise. 

My tracking number isn't updating

Tracking numbers can take up to 48 hours to update. If you’re still experiencing issues after that time, it is best to contact the shipping provider directly. 

Note: We will always help customers locate their in-transit orders, but inquiring with the shipping provider is usually the quickest way to get updates once a package has left our roastery.

My order is delayed

If we are experiencing unusually high online orders volumes there may be a delay preparing your shipment. After a sale, for example, customers should expect a 3-6 days delay before their orders are packed and ready to ship.

If your order is delayed while in transit, please first contact the shipping provider for more tracking information. If the tracking is not updated within the amount of time advised by the shipping provider, please reach out to our customer success team here for further support.

Do you ship internationally?

At this time we are only offering shipping to Canada and the United States. Please see our estimated shipping times listed above. 

Are your Shipping Carbon-Neutral?

Yes! We’re balancing the emissions generated from shipping. We purchase carbon offsets and neutralize the environmental impact of these emissions.
Hutsul Coffee Factory is actively working to reduce emissions. To achieve carbon-neutral shipping, we partner with accredited carbon offset providers. These providers support projects that mitigate the environmental impact of shipping your packages.