Shipping policy

We currently ship within Canada only. Shipping is free on orders over CA$55; for smaller orders, shipping is calculated at checkout.

Next day dispatch: we aim to ship all orders placed before 3:00 pm EST on the next business day (Monday–Friday, excluding statutory holidays). For example, if you order before midnight on Wednesday, we aim to ship your order on Thursday. At busy times there may be an additional delay. You will receive a confirmation email with tracking once your order has shipped.

Estimated delivery times after shipping:

Ontario + Quebec – 1-2 business days
Manitoba, New Brunswick, Nova Scotia + Prince Edward Island – 3 business days
British Columbia, Alberta, Saskatchewan + Newfoundland – 5 business days
Northwest Territories, Yukon + Nunavut – 5+ business days
Remote addresses / PO Boxes are delivered by Canada Post and may require an additional 1-2 business days.

*Not guaranteed. These are estimates based on average shipping times; orders may arrive earlier or later due to a variety of factors.

Damaged in transit

If your parcel or any item arrives damaged, please keep the item and all packaging and contact us within 14 days of delivery with your order number and photographs. We will open a claim with the shipping carrier on your behalf.

Carbon-Neutral Shipping

We balance the emissions generated from shipping by purchasing carbon offsets through accredited providers that support projects reducing the environmental impact of shipping your packages.

Returns

For food safety reasons, coffee, tea, honey and other food products are final sale. Defective equipment, accessories and merchandise may be exchanged within 14 days of delivery. See our full refund policy.