Refund policy

This Refund Policy applies to all purchases made from Hutsul Coffee Factory online at hutsulcoffee.ca and in person at our café (together, "Purchases"). By placing an order, you agree to the terms below.

1. Food and beverage products

For food safety and hygiene reasons, roasted coffee, tea, honey and all other food and beverage products are final sale. They are not eligible for return, exchange or refund once they have been delivered or collected, as we cannot verify how they were handled or stored after leaving our premises.

If you receive an incorrect item, please contact us within 14 days of delivery with your order number and photographs, and we will review your request.

2. Equipment, accessories and merchandise

2.1 Manufacturing defects. Brewing equipment, accessories and merchandise that are defective or do not function as intended upon delivery may be exchanged within 14 calendar days of the delivery date (online orders) or purchase date (café purchases). The item must be returned complete, with all original parts, accessories and packaging. Where a replacement is not available, we will issue a refund to the original payment method.

2.2 Damage in transit. Where an item arrives damaged as a result of shipping, the shipping carrier is responsible for the damage. Please keep the item and all packaging and notify us within 14 days of delivery with your order number and photographs of the item and the packaging. We will open a claim with the carrier on your behalf; replacement or refund will be provided in accordance with the outcome of the carrier's claim.

2.3 Exclusions. We do not accept returns, exchanges or refunds for items damaged after delivery, including damage caused by misuse, accidents, improper installation, cleaning or maintenance, unauthorized modification, or normal wear and tear. Such items are the sole responsibility of the customer.

3. Non-defective items

We do not accept returns or exchanges of items that are free of defects, including where a customer has changed their mind.

4. How to submit a request

Email info@hutsulcoffee.ca with your order number, a description of the issue and supporting photographs or video. Requests submitted after the 14-day period or without the required information may not be accepted. Please do not send items back without first receiving instructions from us.

5. Your rights

Nothing in this policy limits any rights you may have under applicable consumer protection legislation in your province.

Contact

Hutsul Coffee Factory, London, Ontario, Canada – info@hutsulcoffee.ca